Privacy Policy

Effective Date: September 1, 2026

Home Watch by Crystal Clean respects the privacy of our clients, prospective clients, website visitors, and the homes entrusted to our care.

Home Watch by Crystal Clean is operated by Crystal Clean Green Cleaning, LLC. This Privacy Policy explains how we may collect, use, share, and protect information when you visit LWRHomeWatch.com, contact us, request Home Watch services, submit a form, access client resources, or otherwise interact with us.

Who We Are

Home Watch by Crystal Clean
Operated by Crystal Clean Green Cleaning, LLC.

2123 Porter Lake Dr, Suite H
Sarasota, FL 34240

Phone: (941) 894-6845
Email: info@crystalcleangreencleaning.com

Our Commitment to Client Privacy

Privacy is particularly important in Home Watch.

Our clients trust us with information about their homes, travel schedules, property access, vendors, vehicles, and other details necessary to care for their property while they are away.

We treat that information as private business information and limit its use to legitimate Home Watch and business purposes.

We do not publicly identify or promote homes currently under our care without permission.

We also do not ask active Home Watch clients to publicly review their Home Watch service while their properties are under our care.

Information We May Collect

The information we collect depends on how you interact with us.

Information You Provide

You may provide information when you:

• Request information about Home Watch services
• Complete a website form
• Schedule a consultation
• Become a Home Watch client
• Communicate with our office
• Use client resources or systems
• Request additional property services
• Provide instructions relating to your property

This information may include:

• Name
• Email address
• Telephone number
• Property or mailing address
• City or community
• Service preferences
• Travel or occupancy information relevant to Home Watch service
• Emergency contact information
• Authorized vendor information
• Property instructions
• Vehicle information when vehicle services are requested
• Plant care instructions
• Mail or package forwarding instructions
• Communications with our team
• Payment and billing information
• Other information you voluntarily provide

Property Access Information

Home Watch services may require information necessary to access and care for a client's property.

Depending on the client's arrangements, this may include:

• Gate or community access instructions
• Property access instructions
• Alarm procedures
• Authorized vendor information
• Key holding information
• Smart lock or access procedures
• Other property specific instructions

We use this information only as reasonably necessary to provide requested services, protect the property, communicate with the client, coordinate authorized access, or respond to issues involving the property.

Clients should provide only the access information reasonably necessary for their service plan.

Home Watch Reports, Photos & Documentation

During Home Watch visits, we may create records relating to the property.

These may include:

• Visit reports
• Notes
• Photographs
• Videos
• Observations
• Maintenance concerns
• Service recommendations
• Documentation of visible property conditions
• Records of actions taken
• Vendor coordination information

This information is used to document our visits, communicate with the client, maintain service records, identify changes or concerns, and support appropriate follow up.

Property reports, photographs, and related documentation are not used for public marketing without appropriate permission.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website platform, analytics providers, or connected services.

This may include:

• IP address
• Browser information
• Device information
• Operating system
• Approximate geographic information
• Referring website or traffic source
• Pages visited
• Links clicked
• Date and time of visits
• Website interactions
• Session and usage information

We may use this information to understand website traffic, improve the website, evaluate marketing performance, maintain website functionality, and support security.

How We Use Information

We may use information for legitimate business purposes including:

• Responding to inquiries
• Scheduling consultations
• Evaluating Home Watch service needs
• Establishing Home Watch service
• Performing scheduled Home Watch visits
• Preparing and delivering visit reports
• Communicating observations or concerns
• Coordinating authorized vendors
• Providing property access when authorized
• Coordinating additional requested services
• Maintaining client records
• Processing payments
• Managing billing
• Communicating about schedules or service changes
• Responding to storms or other events when services have been arranged
• Providing customer service
• Maintaining the security of our systems and operations
• Preventing fraud or misuse
• Meeting legal, accounting, insurance, or recordkeeping requirements
• Operating and improving our website

We may also use information for other purposes reasonably related to the reason it was provided.

Communications

If you provide an email address or telephone number, we may use it to communicate with you regarding:

• Your inquiry
• A consultation
• Your Home Watch service
• Scheduled visits
• Property observations
• Reports
• Vendor access
• Storm related communications
• Service changes
• Billing or payments
• Other matters related to your relationship with Home Watch by Crystal Clean

We may send promotional or informational communications where appropriate and permitted.

You may opt out of marketing communications using the unsubscribe or opt out instructions provided or by contacting us directly.

Opting out of marketing does not prevent us from sending communications necessary to provide or administer your Home Watch service.

How We May Share Information

We do not sell personal information in exchange for money.

We may share information when reasonably necessary to operate our business and provide Home Watch services.

Authorized Team Members

Information may be available to employees or authorized team members who reasonably need it to perform Home Watch visits, communicate with clients, administer accounts, coordinate services, or operate the business.

Authorized Vendors

When a client asks us to provide property access or coordinate work with a vendor, we may provide that vendor with the limited information reasonably necessary to complete the authorized service.

We do not authorize vendors to use client information for unrelated purposes.

Service Providers

We may use outside companies and technology providers to support our operations.

These may include providers of:

• Website hosting
• Website forms
• Scheduling
• Home Watch reporting systems
• Customer relationship management
• Business management software
• Payment processing
• Email and communications
• Cloud storage
• Accounting
• Analytics
• Information technology and security services

These companies may process information necessary to provide their services to us and may maintain their own privacy and security practices.

Professional Advisors

Information may be disclosed when appropriate to attorneys, accountants, insurers, consultants, or other professional advisors assisting our business.

Legal & Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to a lawful court order, subpoena, or government request
• Protect our legal rights
• Protect a client's property
• Protect the safety of clients, employees, vendors, or others
• Investigate suspected fraud, theft, abuse, or security incidents
• Enforce applicable agreements or policies

Business Transactions

Information may also be disclosed as reasonably necessary in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable requirements.

Website Analytics

Our website may use analytics tools to help us understand how visitors find and use the site.

Analytics information may include:

• Website traffic
• Pages viewed
• Traffic sources
• Device and browser information
• Clicks and other interactions
• General geographic information
• Visit duration

We use this information to improve the website, understand visitor behavior, and evaluate our marketing and communication efforts.

Cookies & Similar Technologies

LWRHomeWatch.com may use cookies and similar technologies.

Cookies may support:

Necessary Website Functions

These help the website operate, maintain security, process forms, support navigation, and provide essential functionality.

Analytics & Performance

These help us understand website traffic and how visitors interact with the site.

Third Party Services

Certain embedded tools, scheduling services, analytics platforms, videos, maps, or other website integrations may use cookies or similar technologies according to their own policies.

Cookie Preferences

Where available, visitors may use the website's Cookie Preferences controls to manage available cookie choices.

Cookies may also be managed through browser settings.

Restricting certain cookies may affect website functionality, analytics, or connected features.

Some cookies required for basic website operation may remain active.

VIP & Client Systems

Our website may provide links to client login areas, reporting systems, or other third party platforms used to administer Home Watch services.

Those services may maintain separate privacy policies, security practices, and terms.

Clients are responsible for protecting usernames, passwords, and other login credentials associated with their accounts.

Please contact us promptly if you believe unauthorized access to a client account may have occurred.

Third Party Websites & Services

Our website may contain links to third party websites and services, including:

• Scheduling platforms
• Payment providers
• Review websites
• Social media platforms
• Maps
• Publications
• Business organizations
• Vendors
• Crystal Clean Green Cleaning
• Other service providers

Once you leave our website or interact directly with another provider, that provider's privacy practices and terms apply.

Home Watch by Crystal Clean does not control the privacy practices of independent third parties.

Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business requirements.

Retention periods may vary based on:

• An active or previous Home Watch relationship
• Property service history
• Accounting requirements
• Insurance requirements
• Client reporting needs
• Legal obligations
• Dispute resolution
• Fraud prevention
• Business recordkeeping requirements

When information is no longer reasonably needed, we may delete, anonymize, archive, or securely dispose of it consistent with our business practices and applicable requirements.

Information Security

We use reasonable administrative, technical, and organizational measures intended to protect information appropriate to the nature of the information we maintain.

These measures may include access controls, account protections, secure technology providers, internal procedures, and other safeguards appropriate to our operations.

No internet transmission, electronic communication, website, or data storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security.

Children's Privacy

Our website and Home Watch services are intended for adults and property owners and are not directed toward children under 13.

We do not knowingly collect personal information online directly from children under 13.

If we learn that information from a child under 13 has been collected through our website without appropriate authorization, we will take reasonable steps to delete it.

Your Privacy Choices

Depending on the circumstances and applicable law, you may contact us to:

• Ask what personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Update your contact information
• Opt out of marketing communications
• Ask questions about how your information is used

Certain information may need to be retained because of service history, accounting, insurance, security, contractual, legal, or legitimate business requirements.

We may need to verify your identity before completing certain requests.

Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link provided in the message.

Where text marketing is used, applicable opt out instructions will be provided.

You may also contact our office directly to request removal from marketing communications.

Service related communications necessary to administer an inquiry, visit, property, account, payment, or existing Home Watch relationship may continue.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our services
• Website
• Technology
• Business practices
• Privacy practices
• Legal or regulatory requirements

When changes are made, we will update the Effective Date shown at the top of this page.

Contact Us

Questions, concerns, or privacy requests may be directed to:

Home Watch by Crystal Clean
Crystal Clean Green Cleaning, LLC.

2123 Porter Lake Dr, Suite H
Sarasota, FL 34240

Phone: (941) 894-6845
Email: info@crystalcleangreencleaning.com

You may also contact us through the Contact Us page on LWRHomeWatch.com.